For all enquiries regarding products, sales and product assistance please contact Stephan Fidock
Service and Support
Custom Orders & Deposits
Please note that deposits on orders for custom drum sets and Single and Limited Editions drums are non-refundable.
Please contact Stephan Fidock directly for all such orders and enquiries.
If your Fidock drum has a fault due to a defect in the construction or finishing process please contact us for immediate attention. We will replace any drum where the defect is a fault of manufacturing.
Fidock steam bent hoops are built to last but in the event that a defect occurs we will examine the problem and replace the hoop if the defect is a manufacturing fault.
Because they are a natural material, Fidock hoops may occasionally need refurbishment, please contact us for further details about our restoration service.
The manufacturers of the parts offer their own warranties for faulty product, please contact us for any issues related to parts used in Fidock drums.